By making any purchase from Urban Flooring you are agreeing to the below terms and conditions in addition to our standard terms and conditions of sale. Please contact us if you have any questions.

Web site stock levels: Our website does not have a real time stock system. If an item is showing in stock, this may not be an accurate value. Stock is allocated on a first come first serve basis.

Out of stock items: If you place an order but later receive an 'Out of stock' notification, your order will be placed on hold until it can be fulfilled. We can usually re-stock any item with 2 working days. If the delay is not acceptable we can despatch all available goods and refund the balance owed to you. Alternatively you have the option at this point to cancel the order for a full refund.

Order amendments & cancellation: You may amend or cancel your order up to the despatch deadline. The dispatch deadline is 1PM on the day of order or by 1PM the following day if the order was placed after 1PM. Once an item has been despatched no cancellation can be made, however the goods can be returned to us for a refund. a charge to the value of delivery originally paid will be raised and deducted from the refund amount.

All returns must be accompanied by a valid returns authorisation number, which can be obtained from our office. You will need to return the goods back to us via your chosen courier and must be returned to the address given with the returns authorization number. To arrange a cancellation, send an email to sales@urbanflooring.co.uk.

All returns and cancellations must conform to the guidelines laid out in the “Distance Selling Regulation” a guide of which can be found at
www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

Acceptance of goods: If an order is refused at delivery for any other reason other than the item is incorrect or damaged, a charge to the value of delivery originally paid will be raised and deducted from the refund amount. All items must be inspected on delivery and opened if necessary. Any damaged items must be returned with the driver with the items clearly marked as damaged on the delivery documentation. Unfortunately no claims can be made for damage once accepted and signed for. Any returns made for any other reason other than the item is incorrect or damaged, are done so at the customers own risk. The value of any damaged items returned for any other reason other than the item is incorrect or damaged, will be deducted from the refund amount.

Order Errors: If when placing an order an error is made that is deemed to be the purchasers error the purchaser is liable for all costs incurred including collection and re-sending of the correct goods. Urban Flooring will put right any orders in the event that we have sent an incorrect item. Urban Flooring reserves the rights to errors.